FAQ

We understand buyers want to know exactly what they're purchasing.

The plants pictured in our listings are of the exact plant you will receive. We do not offer any "seller's choice" options. We do our best to provide thorough pictures of each plant so you can be confident you'll love the plant you receive.

We source our plants from growers in China, Ecuador, Indonesia, and Thailand as well as local wholesalers.

Many of our plants for sale are actually propagations from our inventory of mother plants.

We do not resell freshly imported plants. We rehab and acclimate all new plants for a minimum of 60 days to ensure their health before we list them for sale.

Please see the Our Craft page for more information.

We ship orders as quickly as possible, but in some cases we may need a 1 week processing time.

Orders typically ship Monday through Wednesday. Orders placed on Wednesday or later will ship the following week. Please see our Shipping & Guarnatees page for more information.

Elevated Tropicals is located just north of the Mile High City: Denver, CO. If you happen to live nearby and would prefer to arrange a local pickup, please feel free to inquire so we can discuss what works best.

All plants are packaged with care to ensure they arrive to you safe and healthy. Please see our Behind the Scenes: Shipping and Shipping & Guarantees pages for a detailed description of our packaging process.

We understand that sometimes carriers do not always handle boxes with care. Sometimes this results in severely damaged or even dead plants.

We proudly offer a Live Arrival Guarantee to provide our buyers our protection when it comes to carrier mishandling.

If your plant arrives unsalveagable, we will refund your purchase in total. Please review the terms of our Live Arrival Guarantee on our Shipping & Guarantees page.